Patient Billing and Collections
Patients that receive a statement from our office are expected to remit a full payment upon receipt unless previous payment arrangements were made with our billing office. If your account must be referred to an outside collection agency for non-payment, a fee will be added to your account to cover the expense incurred from the agency. The percentage varies based on the age of the outstanding balance. Patients in the collection process must make payment arrangements prior to scheduling another appointment with our office. If you receive a billing statement that you do not understand, please contact our office for assistance so that the account can be resolved.
As a courtesy to our patients, we file claims with your insurance company. You will be responsible for timely payment of any patient balances as directed by your insurance. You will also be responsible in the event that the claim is disputed or unpaid. Our office does not file secondary insurance.
For patients that fail to come to their scheduled appointment and do not notify our office 24 hours in advance of the need to cancel the appointment, a $50.00 No-Show Charge will be added to their account. This charge will be the patient’s responsibility; insurance companies will not pay this charge. Please notify our office if you cannot keep your appointment, so other patients in need of medical care can be seen.